Frequently asked Questions
We despatch our clothes boxes in drops on the 12th of each month. The cut off date for signing up to one of our drops is the midnight on the 23rd of each month.
Once on board, we’ll confirm your style and size preferences with you to ensure the contents of your box is tailored to your needs. We will then select appropriate clothing from the brands we have partnered with and prepare your box for despatch on the 12th of the month.
Stylecrate clothes boxes allow you to wear everything you get in your box for one month. When the month is up, you can buy the clothes you like just by keeping them, and send back the rest.
If you’ve purchased a 3 or 6 month plan, you will receive a box on the 12th of each month for the duration of your plan.
At Stylecrate, we measure our sustainability in two ways:
- Through the way our brands’ clothes are manufactured and distributed.
- Through the way our clothes are used.
We only source clothes from brands that have made commitments to making fashion more sustainable. These commitments range from using organic cotton, treating workers fairly and manufacturing products in factories that are powered by renewable energy. This means that the average garment in a Stylecrate clothes box has emitted 90% less CO2 emissions during production than anything bought from a non-sustainable brand.
We appreciate that some of our suppliers haven’t yet fully implemented their sustainability pledges. That’s why we try to re-use their clothes as much as possible to maximise the lifetime value of every garment. By re-distributing clothes amongst our subscribers, we ensure that every garment is worn as it’s creator intended it to be.
If you want to buy any item(s) from your box – just keep them! Yes, it really is that simple. Then, on the form inside your box, tick the ‘purchase’ column alongside the item you want to buy. Put the form in your box and return it to us. When we receive your box, we’ll charge your account automatically.
Once on board, we’ll be in touch to confirm your size and style preferences. We will use the information you give us to choose appropriate clothing for your box. We aim to include a range of different menswear items such T-shirts, hoodies, casual shirts, work shirts, trousers, jackets and other accessories.
If you’ve damaged or stained an item, you needn’t worry. Send it back to us as normal and we’ll fix it. If, on the off chance, the item is irreparable or we deem it unfit for re-use, then we may charge your account for the value of the item and we will contact you before doing so.
Unfortunately, if you lose an item altogether then we must charge you for the value of that item. For more information on this, please read the Terms and Conditions on our website.
Your box includes a form detailing the items you have received and the return/dispatch dates. You can wear the clothes up until the return date specified on your form, after which you can choose to buy any items from your box or return them to us.
You will have a 7 day window, starting from the date stated on the form inside your box, in which you must post your box back to us. Please remember that we always require you to return your box to us even if you have bought all the items in it.
Here are some simple instructions on how to return your box:
1. Prepare the Box
Please fold the clothes neatly and place them inside the box along with the form, having filled it out correctly. Then seal the Box.
2. Apply the label
Once you have sealed the Box, stick the self-adhesive prepaid shipping label (provided) over the original shipping label making sure that it is clear and visible.
3. Post the Box
Post your Box at any Royal Mail post office or parcel drop off point free of charge. If you have any difficulty returning your Box, email us at email@example.com